We understand our clients sometimes prefer to try on their uniforms prior to purchasing to ensure they are 100% satisfied. This eliminates any disappointments once the garments have been decorated.
In alignment with our value of offering simplified supply solutions, we offer a 14 day loan sample policy for all our clients. It’s nice and simple.
How this works:
Send your sample request through to sales@reali.supply The order is processed and a quote is sent back to you for confirmation prior to proceeding. Once the order has been agreed upon the sample order is processed in our system under your account. When the sample uniforms have been dispatched in full, an invoice will be generated to your client account. This allows us to keep track of our stock. You have 14 days from date of invoice to deliver the samples back to us in original condition with tags and without damages. Once we receive the returned samples and approve the garments conditions, we approve a credit and apply it to the invoice If we do not receive the samples back within the 14 days or not in an approved condition, you will be required to pay the invoice in full. We will return the garments back to you for full use.
Key areas to note
- Your account will placed on stop credit if sample invoices are not paid within the required time frame
- Treat samples with respect and keep them clean and tidy
- It is your responsibility to return the samples